Your invoice may have been sent to your spam or junk folder.

If you are a Gmail user, your invoice may have been sent to your promotions tab.
Please check in the places highlighted red below:

If you are using autofill (where your computer enters your details for you) your email address can sometimes be rejected even though it appears valid. Try typing out your email address manually instead. Otherwise, you may have entered your email address incorrectly.

PayPal will automatically estimate your location when you wish to make a purchase.
Occasionally this process may set your country incorrectly and your postcode will be rejected.

Simply click on the flag and select your country as highlighted below:

By default, the PayPal checkout will set your BILLING country as Australia. Click on the flag and select your BILLING country as highlighted below:



Next, untick the box labelled 'Ship to billing address'. Afterwards, a second flag will appear below representing the country to DELIVER to. Click on the flag and set the country to Australia as highlighted below:



We currently do not ship outside of Australia, so selecting any other country will result in your order being rejected.

At times we may experience delays due to high demand or unforeseen events. We thank you for your patience.

We will send a message containing the tracking numbers for your orders to your email address when your items have been sent. If you cannot find the email, please check your spam or junk folder.

If you are a Gmail user, your email may have been sent to your promotions tab.
Please check in the places highlighted red below:

Fill in the contact form below and our support team will get in touch with you.